As a business support assistant, the role is multifaceted and involves a variety of tasks that are crucial to the smooth operation of a business. Here's a detailed look at the responsibilities and functions of a business support assistant:

1. Administrative Support: The primary function is to provide administrative support to various teams within the company, such as Corporate Services and Business Development. This can include tasks like managing schedules, organizing meetings, and handling documents.

2. Customer Service: A significant part of the role is interacting with customers. This involves addressing their inquiries, resolving issues, and providing information about the company's products or services. The assistant serves as the first point of contact for customers, which means they need to be knowledgeable and efficient.

3. Communication: Effective communication is key. The assistant must be adept at both written and verbal communication, as they will be responsible for drafting emails, responding to queries, and sometimes even representing the company in meetings or on calls.

4. Data Management: Handling and managing data is another important aspect. This can involve entering data into systems, ensuring its accuracy, and sometimes even analyzing it to help with decision-making processes.

5. Project Coordination: Business support assistants often assist with project coordination. They may help in planning, setting timelines, and ensuring that all necessary resources are in place for the successful execution of a project.

6. Problem-Solving: When issues arise, the assistant is often the one to identify them and find solutions. This requires a proactive approach and the ability to think on one's feet.

7. Documentation: Keeping records and maintaining documentation is vital. This can include anything from contracts to meeting minutes, ensuring that all necessary paperwork is in order and easily accessible.

8. Liaising with External Agencies: The assistant may also be responsible for liaising with external agencies. This can involve coordinating referrals, handling partnerships, and ensuring that all external communications are professional and effective.

9. Training and Development: In some cases, the assistant may be involved in training new staff members or helping with the development of training materials.

10. Continuous Improvement: A good business support assistant is always looking for ways to improve processes and make the business more efficient.

11. Adaptability: With the ever-changing business landscape, the ability to adapt to new technologies, software, and methodologies is crucial.

12. Confidentiality: Handling sensitive company information requires a high level of discretion and confidentiality.

MAIN AREAS OF WORK:

- Dealing with Enquiries: Responsible for managing a wide range of telephone and email inquiries, providing accurate and timely responses.
- Initial Contact Point: Acts as the initial contact point for customers, staff, and external agencies, directing them to the appropriate resources or individuals.
- Referrals: Coordinates and manages referrals, ensuring a seamless handover of information and tasks.
- Documentation and Records: Maintains up-to-date and organized documentation and records, which are critical for the company's operations.
- Supporting Teams: Provides direct support to teams, helping them with their administrative needs and ensuring they can focus on their core responsibilities.

In summary, a business support assistant plays a critical role in the day-to-day operations of a business. They are the backbone of administrative tasks, customer service, and project coordination, all while ensuring that the business runs smoothly and efficiently.

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Main Job Purpose: To provide administrative support for the Corporate Services and Business Development Teams and to provide an initial and ongoing contact point for customers, staff and external agencies' enquiries and referrals. MAIN AREAS OF WORK. ? Responsible for dealing with a wide range of telephone enquiries ...read more >>