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What are the two major processes in problem management 2024?
两个
操作 性问题
Questioner:Isabella Patel 2023-06-12 01:55:44
The most authoritative answer in 2024
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Charlotte Patel——Studied at the University of Cape Town, Lives in Cape Town, South Africa.
Problem Management consists of two major processes:Reactive Problem Management, which is generally executed as part of Service Operation.Proactive Problem Management which is initiated in Service Operation, but generally driven as part of Continual service improvement (CSI).
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