Hi there! I'm Sarah, a tech support specialist with over a decade of experience helping people navigate the ins and outs of their devices. It sounds like you're trying to turn off parental controls on your phone. I can definitely walk you through that process, but I need a little more information from you first.

Turning off parental controls is a bit like unlocking a door – you need the right key, and that key is the passcode.

Let's talk about Passcodes

The most important piece of information you need is the passcode used to set up the parental controls. This is different from your regular phone passcode. Think back to when the parental controls were enabled:

* Who set it up? Was it a parent, guardian, or perhaps a school or organization?
* Was there a default passcode used? Some parental control apps come with default passcodes.
* Is there a way to reset the passcode? This usually involves answering security questions or accessing an online account associated with the parental control app.

Identifying the Parental Control App

Next, we need to figure out which parental control app is installed on your phone. Look for these:

* Obvious Names: Check for apps with names like "Google Family Link," "Bark," "Norton Family," "Qustodio," "Net Nanny," "Screen Time," or similar.
* Less Obvious Names: Some parental control apps might be disguised with less obvious names or icons.
* Recently Installed Apps: If you know roughly when the parental controls were put in place, look for apps installed around that time.

Steps to Turn Off Parental Controls

Once you know the passcode and the app, follow these general steps:


1. Open the Parental Control App: Locate and tap on the app's icon.

2. Enter the Passcode: You'll likely be prompted to enter the parental control passcode immediately.

3. Navigate to Settings: Look for a section called "Settings," "Options," or something similar.
4. **Find "Disable" or "Uninstall":** The exact wording will vary, but you should see an option to disable, deactivate, or completely uninstall the app.

5. Confirm: The app may ask you to confirm your choice. Be sure you're ready to remove the restrictions.

**What if You Can't Remember the Passcode?**

If you've tried everything and still can't turn off the parental controls, don't worry. Here are a few more options:

* Contact the App Developer: Most parental control app developers have websites with FAQs, support articles, and ways to contact them directly. They may be able to help you reset the passcode or provide other solutions.
* Factory Reset (Last Resort): This will erase everything on your phone and return it to its original factory settings, which will also remove the parental controls.
Important: Back up any important data on your phone before doing a factory reset!

Please provide me with the information about the passcode, who might have set up the controls, and the name of the app if you can find it, and I'll give you the most precise instructions possible. I'm here to help you through this!
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Set up parental controlsOn the device you want parental controls on, open the Play Store app .In the top left corner, tap Menu Settings Parental controls.Turn "Parental controls" On.Create a PIN. ... Tap the type of content you want to filter.Choose how to filter or restrict access.read more >>