Step 1: Answer in EnglishForce Shutdown an iPhone 7If your iPhone 7 is frozen or unresponsive, you can force it to shut down by following these steps:
1. Press and hold the
Volume Down button and the
Sleep/Wake button simultaneously.
2. Keep holding both buttons until the
Apple logo appears on the screen.
3. Release both buttons when the Apple logo appears.
Your iPhone 7 will now restart.
Additional Notes:* If your iPhone 7 is connected to a computer, you can also force it to shut down by disconnecting it from the computer and then following the steps above.
* If your iPhone 7 is in
Recovery Mode, you will need to use iTunes to restore it.
* If you are unable to force shut down your iPhone 7, you may need to take it to an Apple Store or authorized service provider.
Troubleshooting:* If you are unable to see the Apple logo after holding the Volume Down and Sleep/Wake buttons for several seconds, try holding the buttons for a longer period of time.
* If you are still unable to force shut down your iPhone 7, try connecting it to a computer and using iTunes to restore it.
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