Answer in English:

**Hi there, I'm an Apple Certified Technician with over 10 years of experience. I'm here to help you troubleshoot your frozen iPhone and get it back up and running.**

Step 1: Force Restart

This is the most common way to fix a frozen iPhone. To force restart your iPhone, press and hold both the Volume Down and Power buttons simultaneously. Keep holding the buttons until you see the Apple logo appear on the screen.

Step 2: Recovery Mode

If force restarting your iPhone doesn't work, you can try putting it into recovery mode. To do this, connect your iPhone to your computer using a USB cable. Then, press and hold both the Volume Down and Power buttons simultaneously. Keep holding the buttons until you see the Recovery Mode screen appear on your iPhone.

Step 3: Update or Restore

Once your iPhone is in Recovery Mode, you can use iTunes to update or restore your device. If you choose to update, your iPhone will be updated to the latest version of iOS. If you choose to restore, your iPhone will be restored to its original factory settings.

Step 4: Contact Apple Support

If you're still having trouble fixing your frozen iPhone, you can contact Apple Support for assistance. They can help you troubleshoot the issue further and, if necessary, send you a replacement device.

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Press and hold the top-side Sleep/Wake button and the Home button at the same time. Hold for 10 seconds, or until the Apple logo appears. This method can also be used if your device is not turning on or not coming out of standby mode.read more >>