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How do you handle rude or angry customers 2024?
福布斯
愤怒 最好的
Questioner:Mia Patel 2023-06-10 15:01:31
The most authoritative answer in 2024
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Charlotte Cooper——Studied at Harvard University, Lives in Boston. Passionate about healthcare and currently working as a nurse practitioner.
Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:Remain calm. ... Don't take it personally. ... Use your best listening skills. ... Actively sympathize. ... Apologize gracefully. ... Find a solution. ... Take a few minutes on your own.
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